Loose Grown Diamond is a diamond manufacturing company which deals in the manufacturing and selling of lab-grown diamonds/jewelry.
Loose Grown Diamond has an office located in New York City. You would find our office on fifth avenue, remember to book an appointment with us in advance, and we will be more than happy to meet you.
At Loose Grown Diamond, we primarily operate online, allowing us to reduce operational costs and focus our attention on manufacturing high-quality diamonds for you. By concentrating on our service, we can offer our products at a much lower price than local or other online jewelry stores.
We offer 7-day return policy.
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
55W 47th St., Suite #790
New York, NY-10036, USA
Our warranty covers any issues with your product as soon as you receive it. It also includes fixing loose prongs, polishing, and rhodium plating within a seven days of purchase. We guarantee our products are defect-free, but if you find any issues, please contact us.
If you have a different problem not covered by the warranty, contact us. We’ll inspect your product and let you know the cost for our services.
Although we provide an insurance appraisal that you can use to obtain coverage, we do not directly provide jewelry insurance.
However, we have partnered with Jewelers Mutual (JM) Insurance Company to offer you the option of insuring your jewelry through their personal jewelry insurance* plans. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, providing both emotional and financial security. (Check here)
(*Insurance is available in all U.S. states and Canada, except the province of Quebec. Loose Grown Diamond is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or endorse insurance products.)
Yes absolutely you can order through our website. All the products which are displayed on Loose Grown Diamond’s website are available for purchase (unless stated otherwise).
If you need any sort of assistance from us the number mentioned below is available 24 hours a day, 7 days a week. Customer service: +1 929-919-5214.
For questions about your order, call Customer Service at +1 929-919-5214 , 24 hours a day, 7 days a week, or send an e-mail.
You can check your order status online by clicking here. You will need to login.
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
No worries if you get it wrong though, We offer a 7 day free resize for all rings sold at Loose Grown Diamond.(Please note that Platinum ring can’t be resized and covered in this policy.)Just reach out to a support via chat or email wholesale@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process.
Yes, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email wholesale@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process. Please note that Platinum ring can’t be resized and covered in this policy.
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a “order notes” section on the checkout page. Please write down the instruction over there.
Yes, you can change the band width if you’d like. Please note that the band width depends on the center diamond. If the center diamond has a larger or smaller carat weight, the band width will be adjusted accordingly by our design team. For example, if the ring has a 1ct center diamond, the band width will be 1.80mm or less.
There is an “Order Notes” section on the checkout page where you can write your instructions. Band widths up to 1.8mm are free of charge. For widths up to 2mm, there is an additional fee: $100, $200 for widths up to 2.20mm, and $400 for widths up to 2.40mm For band widths above 2.40mm, please email us at wholesale@loosegrowndiamond.com, and we will provide you with a quote.
We proudly manufacture all our jewelry, and Our loose diamonds come straight from our factory through direct manufacturing, including partnerships with other manufacturers.
We at Loose Grown Diamonds provide an option to customers of ‘holding a diamond’. In this option a customer has to notify us that they are interested in a diamond but want to confirm with friends/family/spouse as to whether they should purchase it or not. On doing so, we hold the diamond for them only for up to 12 hours, so that they can make a decision with ease. It works onfirst come first serve basis.
PS: Placing a “hold on the diamond” is a request directed to the manufacturer for the reservation of a specific diamond. We do not have control over inventory or the holding process; it is entirely dependent on the manufacturer. If, for any reason, the diamond that was placed on hold is sold out, we will provide you with the best alternative diamond available, or you may opt for a refund.
Our Calibrated Diamonds exhibit a variance of 0.1mm.
Crafting takes up to 2 weeks for Rings and Fine Jewelry.
Yes, we’d be happy to help you create a custom ring using the diamonds you already own. You can choose from a variety of ring settings available on our website to craft a design that fits your diamond. If you already have a specific setting style in mind, feel free to share it with us, or we can guide you through our available options to find the perfect match.
Note: A $100 mounting fee applies for setting your diamond in the chosen setting, and a $100 two-way insured shipping fee will also be charged
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI/GCAL) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
PS: GIA graded lab grown diamonds have a digital copy of the grading report accessible on their report website.
As of April 9, 2023, GIA has resumed issuing printed Diamond Dossier certificates for all newly graded diamonds—returning to the format used prior to January 2023.
If your diamond previously received a digital-only certificate, you can request a printed version at no additional cost from GIA. Digital certificates remain available for those who prefer them.
Please note GIA, IGI and GCAL does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
Kindly take into consideration that the data for numerous diamonds is sourced from different manufacturers, which can occasionally result in listing issues. We strongly advise you to conduct a comprehensive review by carefully examining the certificate before confirming your order. Should you encounter any problems either after placing the order or upon delivery, please be aware that you have a 7-day window to initiate returns. Beyond this period, we regret to inform you that we will not be able to assume responsibility for any concerns or discrepancies related to your purchase.
No, some of them are manufactured by our business partners.
No, We don’t provide the ASET image for the diamonds.
Yes! We stand behind all our products and want you to be 100% satisfied with your purchase. You may return your diamond/jewelry piece for a full refund within 7 days. (the 7 days start from the date of receiving the product.)
We accept Zelle, Wire transfer, Wise and Crypto Payments.
If you have any questions, Please contact us for or call/WhatsApp us at +1 929-919-5214
PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.
No, We don’t collects sales tax on orders that are shipped from our South Asia Locations.
Yes, if you’d like to pay with two different cards, please email us at wholesale@loosegrowndiamond.com, or you can WhatsApp, text, or call us at +1 929-919-5214 to place your order. We are available 24 hours a day, 7 days a week.
Yes. we do offer a EMI/finance with Splitit, AfterPay.
You will be provided a unique link/QR Code to be able to pay with Bitcoin or Ethereum or USDT or Crypto.
Yes, we do ship WORLDWIDE.
Shipping($50): Orders typically dispatch within 2 to 5 business days.
Transit time is not included in the lead times stated above because transit times vary so dramatically. The above timeframe doesn't cover jewelry crafting.
If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays.
P.S.: We do not ship to PO boxes.
Yes, Please email us on wholesale@loosegrowndiamond.com – We will try our best to make it as fast as we can.
In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA certificate. Note: Diamonds below 1 carat or cart total below $2,500 – hard copy of IGI/GIA certificate will ship individually.
Yes. All of our shipments are 100% insured.
For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex.
This is applicable to orders outside the USA.
Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)
Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.
You can obtain the status of your current orders on the “Orders” under “My Account” page.
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
If you are from the United States you don’t need to pay any customs duties/fees.
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Please check your government website for the same.
PS: Please be aware that we cannot guarantee making lower invoice.
Yes, you need to pay the customs duties/tax as per your country’s import rules which would be payable directly to the shipping company.
PS: Please be aware that we cannot guarantee making lower invoice
Email us on wholesale@loosegrowndiamond.com OR Contact customer service at +1 929-919-5214 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and they would gladly help you track the package for you.
Oftentimes we can set up a hold for pickup at an approved local FedEx location. Reach out to a support representative in chat or e-mail wholesale@loosegrowndiamond.com for help setting it up.
With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on Engagement Ring & Jewelry made/assembled in the USA. There will be no duties for jewelry that is made in the USA.
Absolutely! You can have the package shipped to a FedEx Ship Center or a FedEx Print and Ship to be Held for Pickup, where it can be held for up to 2 Business days. In case of Pick Up, please email us at wholesale@loosegrowndiamond.com with the nearest FedEx Pickup location.
LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 7 days start from the date of receiving the product.
All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.
We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate(if apply). We don’t accept the return for round and fancy shapes melee diamonds/melee fancy color diamonds.
Returns are not accepted for price match orders.
You will have to send us an email on wholesale@loosegrowndiamond.com along with the order number & the reason for your return.
Note: Two returns/exchanges are allowed per customer, per year.
Products can be returned within 7 days of receiving the product. Post this, return is not allowed.
The return shipping costs $50 for each shipment.
Once you’ve made a return request with us via email, our team will get back you with the step by step process.
Note: Each customer is allowed up to 3 diamond returns or exchanges per month. For any returns beyond that, a 10% restocking fee will apply.
It’s unfortunate, but the reason for making the return does not comply with our policy.
All refunds are credited back to the account/card used to place the original order.
Non-US residents may receive a lesser refund due to currency conversion fees. We’ve processed a complete refund, which might encompass currency conversion charges imposed by your bank. To obtain a refund receipt, please email us at wholesale@loosegrowndiamond.com. Additionally, consider contacting your bank to explore options for minimising these charges, as they hold the primary authority and may be able to provide assistance.
Please note that we are not responsible for any currency conversion charges that may have been applied.
You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 5-10 working days.
We are not responsible for any customs fees or other taxes in the case of a return. To request a refund of customs fees, please contact your local government customs office or visit their official website for step-by-step guidance for help.
