As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.

Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.

Note: The 7 days start from the date of receiving the product.

All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.

We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate(if apply). We don’t accept the return for round and fancy shapes melee diamonds/melee fancy color diamonds.

You will have to send us an email on wholesale@loosegrowndiamond.com along with the order number & the reason for your return.
Note: Two returns/exchanges are allowed per customer, per year.

Products can be returned within 7 days of receiving the product. Post this, return is not allowed.

The return shipping costs $50 for each shipment.

Once you’ve made a return request with us via email, our team will get back you with the step by step process.

Note: Each customer is allowed up to 3 diamond returns or exchanges per month. For any returns beyond that, a 10% restocking fee will apply.

It’s unfortunate, but the reason for making the return does not comply with our policy.

All refunds are credited back to the account/card used to place the original order.

Non-US residents may receive a lesser refund due to currency conversion fees. We’ve processed a complete refund, which might encompass currency conversion charges imposed by your bank. To obtain a refund receipt, please email us at wholesale@loosegrowndiamond.com. Additionally, consider contacting your bank to explore options for minimising these charges, as they hold the primary authority and may be able to provide assistance.
Please note that we are not responsible for any currency conversion charges that may have been applied.

You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 5-10 working days.

We are not responsible for any customs fees or other taxes in the case of a return. To request a refund of customs fees, please contact your local government customs office or visit their official website for step-by-step guidance for help.